Recent questions from F.A.Q

Hi, I just signed up. I am trying to integrate Publitio as a media asset manager (MAM) system for an app I am currently working on. I intended to display a list of all of the videos hosted on my Publitio account with titles as well as each video duration. I would like to know how I can query my media library for my hosted video information. please help or point to a document detailing how I can do this.

BY Eric Ogie 2298 2
Ganry Fort
Ganry Fort
May 01, 2026

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FYI – perhaps during development, a hidden/unaccessable folder called 'testing01' was created that doesn't show up when listing/tree of folders, however causes a bug if trying to create a folder with that name.

Trying to create such a folder returns the following error:
"The folder with name 'testing01' in this path already exists. Choose another name."

BY ffd8 3620 2
api folder testing01 bug
ffd8
ffd8
Jun 26, 2020

Thanks for the link to this article. Aha, that was one suspicion as I tried making another root level folder and kept failing. Would be interesting to know why it's implemented this way.. but I'm guessing for simplicity on your end where storing all files. Seems like prefixing the account id to each root folder could avoid the issue... Will use more characters when making folder names.

Really enjoying your whole setup and API, but ran into a strange issue... when grabbing my list of images via API, the `url_thumbnail` is always in landscape format (300x200) – shouldn't this be based on the orientation? ie. landscape » 300x200, portrait » 200x300, square: 300x300? (or even better if those general sizes were specific to the aspect ratio of the image). Slowly learning about creating/uploading images, where of course I can customize an available version... just thought it could be helpful to implement as default.

BY ffd8 2858 3
api image thumbnail version orientation aspect ratio
Anson Wong
Anson Wong
Jun 09, 2021

Does the creation of default thumb size, 300x200px consume storage and bandwidth?
If yes, is it possible to disable it? thank you.

So in publitio the video runs fine but in learn dash/WordPress it says

processing try again later... also what are all the different versions for? Can I delete some of them?

BY cheri toftdahl 2185 2
mandre
mandre
May 02, 2026

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6 years ago Photo caption

Hi! How to add a caption for a photo when adding a file with Publitio plugin (not offloading)?

BY Kai 2552 3
photo
Kai
Kai
Jun 22, 2020

I can not find any option for that. There is only one option to put CSS for Publitio block as in this screenshot:
https://media.kaiup.com/file/testmedia/Screenshot-444.png

I wanted to start an online course. Can we protect the video from being downloaded?

BY edy wihardja 2193 1

When I use an iframe without selecting a player, then the video plays no problem. It has been uploaded for a month or two now.

When I select a player, then I get the error:
Processing Video... Please wait and try again later

BY Brian Diez 4032 2
video player error Processing Please wait and try again later
6 years ago folder names

Hello, I see that when I try to create a folder called vids, that an error message says it already exists, so are folder names and players NOT unique to my account?, unless I choose private files,

BY Ian White 2111 3

Does Publitio plan to update the wordpress plugin anytime soon? The current version is not compatible with the newest version.

BY Rick Reese 2138 2
wordpress
Mark Hughes
Mark Hughes
Jun 17, 2020

I've been using it just fine. What appears to be the problem?

I am really amazed by the lack of concern regarding this issue that I have experienced from the beginning.

https://share.getcloudapp.com/v1uD445x
This is not my site - this is a course I signed up for, and seeing this I knew exactly the wonderful service that has failed to address this in months.

So, my question is this - Will this ever be addressed? or should I set aside my expectations I had for this service and just move on?

And please don't tell me this is bad user setup

BY Alauddin 2353 2
Alauddin
Alauddin
Apr 29, 2020

The video did play on refresh of the page, so sounds like the issue is the 'streaming could take couple of seconds'.

It was definitely not a 'conversion' in progress as the course is months old (again, not my video or course)

Here are a couple of suggestions and or feedback, as I do want you guys to succeed.
I think you have most of what is needed, but the bad end user experience makes it all for nothing.

>>>>> super important <<<<<
I don't want to look bad in front of my visitors with a crazy error message like that and why I hesitate to put a file from this platform on say my sales page.

Imagine paying $ to drive traffic and having this as the first user experience.
No way, any business owner will want to use such service.

1) Maybe you need a 1-2 sec pre-loader to make it a better end user experience?
Remember, if you make the business owner look bad then you are not going to get monthly paying customers.
So, whatever resource you have I would apply to this aspect first.
Not sure what the technical challenges are but I think a preloader will stop or reduce these first visit or load errors.

2) From account admin side, my biggest issue is the URL selection option in the admin area.
https://share.getcloudapp.com/2NuXEzk7

I am going to copy that link that you give me here and embed - ONE link, done.
It makes no sense for me to have 5 links - maybe for exceptional use case where I have 5 different pages needing different quality.

The way I look at it, you are providing so much flexibility with option to encode h_480 or h_720 etc that every time I log in to the platform say in 2-3 weeks time I have to re-learn the platform and spend time again in your help section....a complete waste of my time.

Give me one LINK - figure out the best format that make makes sense. That's what all the other platform do.
Really, go check out you know whooo.

I hope you find this feedback helpful!