Recent questions from F.A.Q

Hi,
I’m using Publitio and I see that I can upload PDF files and mark them as “Private” with “Disable Download” turned on.
However, when I open the PDF from a shared link, I can still download or save it (for example, using “Save to Dropbox” or “Open in…” from Safari on iPhone).

Why is that?
Is there any way to make a PDF truly non-downloadable or view-only, like you do with HLS video files?

BY DUMPLONE 5 1
Dragan
Dragan
Aug 21, 2025

Hello Dumplone,

PDF files cannot be downloaded if you shared .html URL. The PDF viewer via that URL will have all download and print options disabled if downloading is disabled for that file.

.pdf URL uses the browsers native PDF viewer which we can not control.

If I create a paid course or membership using video, I want to make sure the videos inside the course or membership are not download it.
so, once I shoot the videos and uploaded to Publitio, there will be an embedded code which I will add on the course or membership website correct ?
so my question is, what would be the proper way to make sure people can not download the video? Thanks in advanced.

BY Tony 4 1
video download not allow securevideo
Dragan
Dragan
Aug 21, 2025

Hello Tony,

Publitio offers a couple of security layers you can setup.
Domain Level Protection will let your files be served only from your website and nowhere else even the direct linking will not work.
HLS encryption will protect your videos from being downloaded.
There are more stuff you can add to this but usually these two are more than enough.

Hi
How can I make the video content smaller - not wholescreen?

BY Theo Tao 608 1
Dragan
Dragan
Jan 25, 2025

Hello Theo,

You can make a new player, set the desired fixed size and make it default.
All your files will be presented in this size.

I want to connect an e-learning website and block video downloads url users. backend nodes js express mongoose frontend react js

BY Hirad Hub 921 1
video nodejs player link encrption
Jonathan Evans
Jonathan Evans
Jan 15, 2025

Yes, but these don't work, HLS can still be downloaded, quite simply - even using a simple google chrome addon.

I just wanted to post this in case someone else runs into this issue. If you are utilizing the custom Publit.io's CNAME feature with Cloudflare and run into an issue such as "Error 1101 Doesn't allow Hotlinking" it is because you are proxing the CNAME record. To resolve this issue turn the proxy status to "DNS Only" (AKA orange cloud off, turn it to a gray cloud).

BY Erika 963 1
Dragan
Dragan
Nov 11, 2024

Thank you for sharing a solution to the issue. :)

hello, i would like to create a backup of my file to save them as a security.
Can you tell me the process?

BY benjamin pierre 840 1
file export backup save
Dragan
Dragan
Nov 11, 2024

Please open a support ticket and we will provide you a .zip file with all your files.

for some reason, the "Folder Structure" radio button on the import window is grayed out. How can it turn it on?

ty

BY Anthony Sarno 841 1
folder structure
Dragan
Dragan
Nov 11, 2024

The Folder Structure button will enable once the subfolder for the upload is selected and will currently work only when users drag-and-drop a folder to the uploader.

I have a publitio account where I have stored a large number of files (mostly pdfs).
I am now trying to shift them all to another publitio account of mine.
For that I'm trying to downloaf them all in one go in a zip file so I can upload them in the new account.

I can see the option to share but it seems to only share the links in csv or json format, not the complete files

BY SchoolUniGuide 846 2
publitio files download
Matilda Genao
Matilda Genao
Jun 29, 2025

Forming a holistic image of a company or product that distinguishes it in the market and forms an emotional connection with the audience, https://fivecube.age ncy/blog/corporate-branding-vs-brand-identity branding or brand Identity encompasses all visual and verbal elements of a brand: logo, color palette, typography, image style, brand voice, tone of communication, and general principles of visual presentation.

hi , i am new to here , i saw publitio today and quickly subcribed to premium plan , but still i am confused my api test is not working , i have my api key , token generated and using but not working ,also when i try to upload files using the dashboard it says both file uploaded and something went wrong , the product seems unstable any help please ?

BY Code With Moha 1749 1
access something went wrong unauthorized
Dragan
Dragan
Apr 01, 2024

Hello Moha,

We answered you via the ticket. Unauthorized error is shown when wrong keys are used, keys come in pairs: API key and API secret, Both are used within the instance of Publitio SDK.

You can find an example here:
https://publit.io/community/blog/js-image-gallery-with-publitio

and here is the complete code:
https://publit.io/community/blog/js-image-gallery-with-publitio

Make sure your API keys permission is set to your needs.

JS SDK Docs:
https://publit.io/community/blog/js-image-gallery-with-publitio

Regards,
Dragan.

Hi, I accidentally deleted a folder. Is there any way to recover it? Is there a recycle bin or something that I can recover my files?

Thank you!

BY Bei 1360 1
recycle bin
Dragan
Dragan
Mar 18, 2024

Hello Bei,

Sadly no soft deletes are still in development pipeline, deleted files can not be retrieved at this point. :(